In retail and hospitality, your people are on the front line every day. A single vishing call to a front desk agent, a phishing email to a store manager, or a pretexting attempt on a contact center employee can compromise customer accounts, redirect payments, and damage the brand trust you've spent years building. Doppel detects and eliminates social engineering threats before they reach your employees, your customers, and your revenue.
Retail and hospitality businesses handle massive volumes of customer data, payment transactions, and loyalty accounts - and employ large, distributed, high-turnover workforces that attackers actively exploit.
Modern attacks on retail and hospitality organizations are engineered to exploit high customer volume, distributed workforces, and the trust consumers place in your brand. The human element is the most consistent point of entry.
Vishing and Helpdesk Targeting
Executive and Employee Targeting
Brand Impersonation and Customer Fraud
Business Email Compromise and Phishing
Data and Customer PII Exposure
Legacy Training and Seasonal Workforce Risk
Most retail and hospitality organizations rely on fragmented tools that only address part of the threat, flooding security teams with noise and leaving critical blind spots across customer channels, vendor relationships, and distributed locations. Legacy tooling only defends against isolated vectors, leaving analysts to manually stitch together defenses across channels.
Doppel exposes and eliminates threats before they can scale. By unifying detection, correlation, and disruption with simulation, red teaming, and training, Doppel protects your brand, your customers, and your teams against the social engineering attacks that technical controls alone can't stop.
Helpdesk Resilience and Contact Center Training
Red Teaming and Insider Risk
Employee Readiness and Compliance and Audit-Readiness
Brand and Storefront Impersonation Detection
Executive and Employee Protection
Customer Data and PII Exposure Identification
Automated Takedown of Malicious Assets
Campaign-Level Threat Visibility
Actionable Intelligence and Remediation
We're not just another security vendor. We're redefining what's possible in threat intelligence and brand protection.
Build a Resilient, Social Engineering-Ready Workforce
Prevent Customer Fraud and Revenue Loss
Improve Operational Efficiency and Business Protection
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Safeguard your brand, leaders, and business from social engineering attacks with the most comprehensive social engineering defense platform.
Protect your brand, preserve trust
Protect your digital brand by continuously detecting and disrupting impersonation and fraudulent activity across digital channels through unified intelligence and real-time monitoring, stopping threats before they escalate.
Defend leadership, protect the business
Protect high-risk leaders from targeted social engineering, doxxing, impersonation, and deepfake attacks by continuously monitoring personal data exposure and threat activity across open and dark channels. Rapid mitigation and risk-based guidance reduce executive attack surface and response time.
Retire the phishing test, launch the simulation
Doppel Simulation delivers measurable business impact through realistic simulations and awareness training. Every scenario is designed to reveal real vulnerabilities, build response readiness, and feed directly into your defense strategy, turning training into tangible risk reduction.
Train your teams. Build resilience.
Doppel Security Awareness Training strengthens employee defenses against the latest attacker tactics with tailored, deepfake-enabled, threat-informed training and personalized coaching. Every training is relevant, engaging, and designed to build resilience against modern security threats.
ARK Invest faced a surge of sophisticated, multi-channel impersonation attacks that overwhelmed manual defenses and strained internal teams. By shifting to automated, AI-driven detection and takedowns, they reduced response times from weeks to minutes—significantly cutting scam volume and restoring trust across their investor community.
Since we switched to Doppel, there are situations where we can get scams identified and removed within minutes, if not maybe a day or two.Matthew StaudtBrand Marketing Manager, ARK Investment
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Retail and hospitality organizations combine large, distributed workforces with high turnover, seasonal hiring, and customer-facing roles that require employees to respond to urgent requests quickly. Attackers exploit this environment through vishing, pretexting, and phishing, targeting front desk staff, reservations teams, and contact center agents who are trained to be helpful rather than skeptical. Generic security awareness programs don't reflect the specific tactics used against these teams. See Helpdesk Resilience and Security.
Doppel Simulation delivers hyper-realistic vishing, smishing, and phishing scenarios built around real retail and hospitality attack patterns, testing front desk agents, reservations staff, and contact center employees against the tactics attackers actually use. Security Awareness Training reinforces these simulations with content tailored to hospitality protocols, customer interaction workflows, and sector-specific threats. Together they reduce human risk and generate the behavioral evidence needed for compliance audits. See Breach Prevention and Resilience.
Doppel detects and removes threats including brand impersonation, fake booking and storefront sites, loyalty program fraud, executive spear phishing, vishing attacks on helpdesk and contact center staff, and customer PII exposure on dark web forums. Doppel also strengthens internal defenses through targeted simulations and training tailored to retail and hospitality attack patterns. Explore all use cases.
Fraud and payment tools protect your transaction environment. Doppel protects your brand and people from threats that originate outside it, including fake booking sites, loyalty account fraud, and social engineering attacks on employees that technical controls cannot prevent. Teams no longer have to manually stitch together threats across domains, social media, messaging platforms, and voice channels. See Campaign-Level Threat Visibility.
Doppel monitors for fake loyalty portals, impersonation of brand communications, and credential exposure that enables loyalty account takeover. By identifying threats targeting your customer base early, Doppel helps prevent loyalty fraud before accounts are drained and customer trust is damaged. See Fraud and Scam Prevention.
Unmanaged external threats lead to customer fraud, account takeover, reputational damage, and regulatory exposure under PCI DSS and consumer protection laws. Research shows that 68% of breach victims reduce their online purchases and 42% delete their accounts entirely after a breach, making customer trust a direct revenue issue. See Brand and Impersonation Protection.
Join hundreds of companies already using our platform to protect their brand and people from social engineering attacks.
