As social engineering expands past just email to include text messages, chat apps, social platforms, and live video calls, traditional point solutions are struggling to keep up. In this segment, Bobby Ford explains how AI-powered impersonation and deepfake-enabled campaigns are exposing critical gaps in legacy defenses, and why organizations must evolve toward a unified social engineering defense platform that connects Digital Risk Management and Human Risk Management. He’ll outline what modern security programs need: real-time cross-channel visibility, behavior-driven detection, and strategies designed around how people actually communicate and make decisions today.