Train your workforce for the attacks they actually face. The human element remains a factor in the majority of breaches—about 60% in Verizon’s 2025 DBIR(Verizon), so training must meet people where social engineering actually happens.That’s why we built Doppel Simulation.
The latest Simulation release expands coverage and realism where adversaries operate today, extending support to include training content & simulation templates, coverage for BPOs, deeper multimedia capabilities, and dynamic geolocation for caller IDs. With these new features, security leaders can now pressure‑test people and processes—not just email inboxes.
These features, released just weeks after the launch of Simulation, illustrate Doppel’s commitment to continuously innovating to help companies stay ahead of attackers. Multi‑channel attacks demand multi‑channel defense, and Doppel’s platform was built for it.
Threat-Informed Training & Templates: Choose from over a thousand new real-world scenarios
An effective human risk management program includes both security awareness training and realistic simulations to assess risk and shape employee behavior without being punitive. This month, Doppel has expanded the Simulation platform with over 1,000 new prebuilt, threat-informed phishing simulation templates, and over 100 training videos consisting of actor-led and AI-generated content. Doppel can also create custom training videos for Simulation customers.
Why this matters
Doppel’s robust video training library helps proactively educate employees on ways to stay vigilant, modern adversary tactics to expect, and company-specific scenarios to keep in mind. This comes in addition to Doppel’s vibe phishing capabilities, and personalized, AI-generated quizzes tailored to employee function, attack scenario, and behavior. Effective Security Awareness Training is an important component of a strong internal security program, and Doppel’s new SAT capabilities allow customers to unify their phishing simulations, training, and Digital Risk Protection in one platform.
Doppel pulls from actual threats detected in Digital Risk Protection products to turn industry-leading threat intelligence into prebuilt templates that offer an easy way to battle-test employees against common or expected attack scenarios. Doppel Simulation will proactively recommend templates based on a company’s specific tech stack, common attacker tactics being detected in the industry, or real-world scenarios, such as election cycles or holidays, that commonly lead to an uptick in threats. These take the guesswork out of running simulation campaigns, and make it easy to build an intelligence-driven program at scale.
New templates and training videos are available to Doppel Simulation customers at no additional cost.
Helpdesk simulations via email & voice: battle‑test the front line
Outsourced helpdesks and BPOs hold powerful workflows and access to customer data, but often sit outside core security programs. Doppel’s new Helpdesk Mode now extends phishing simulations across email and voice calls—navigating phone trees, holds, and scripts—to validate that password resets, MFA re‑enrollments, and data access are locked down under pressure.
Why it matters
High‑profile intrusions have exploited helpdesk processes, like LAPSUS$ tactics including calling service desks to reset credentials (Microsoft), and third‑party support providers have been implicated in real incidents (Okta Security, Clorox). Such incidents highlight the need to test outsourced teams with the same rigor as internal staff, and Doppel’s new Helpdesk Mode gives security leaders the toolkit to build those defenses. Helpdesk Mode can also be used across any outsourced business functions – including customer support, call centers, or sales – extending cybersecurity programs into the BPO through email and voice call simulations.
Helpdesk Mode is available today at no additional cost for current Simulation customers.
Multimedia in Multichannel: Gifs, Images, and Rich Previews
Fraudsters no longer send typo-riddled, plain text emails. They use gifs, screenshots, images, QR codes, and slick previews to boost credibility and drive action in email, SMS, or messaging apps. Doppel Simulation now supports rich media across all channels, so you can safely test judgment when a message looks “extra legit.”
Support for multimedia attachments includes channel-appropriate rendering of images and gifs, along with inline previews. These safe, defanged payloads offer full telemetry (opens, clicks, replies, reports), rolled directly into Simulation analytics.
Why it matters
The perception of phishing attacks as longwinded, plain text emails no longer matches modern adversary tactics. Attackers use familiar gifs, imagery, links, and attachments with misleading previews to feign legitimacy and craft believable lures. Adding an extra layer of risk, these malicious lures often hinge on links or attachments that can execute malware (CISA+1). Users must practice spotting and reporting them across email and messaging apps, and Doppel’s new support for attachments in Simulation campaigns can help them prepare.
Multimedia attachments are available today at no additional cost for messaging channel simulations.
Dynamic Geolocation Targeting: Local‑Presence Realism for Voice & SMS
Unknown phone numbers or area codes used to be a hallmark of phishing calls. But today, attackers routinely spoof local area codes to appear familiar and manipulate targets into believing that they may know the caller. That’s why Doppel now automatically matches SMS numbers to a target user’s region, making training feel like the real thing—and teaching teams that a familiar area code isn’t a trust signal.
Why it matters
U.S. regulators warn about “neighbor spoofing,” where scammers falsify caller ID to look local and earn trust (FCC). Effectively defending against these types of attacks means mirroring actual attacker tactics to safely test resilience. Doppel Simulations can offers smart number selection by country, region, and area code for voice calls, SMS, and messaging apps, so security leaders can effectively train employees against even the most sophisticated and easy-to-miss attacks.
Dynamic Geolocation Targeting is available today at no additional cost to Doppel Simulation customers.
What security leaders can expect
These features reinforce Doppel a category leader in phishing simulations, threat intelligence, and security awareness training, allowing security teams to achieve:
- Higher‑fidelity training: Simulate actual attacker tactics detected by Doppel’s DRP products across SMS, voice, email, and Telegram, with realistic attachments and media.
- Better signal on controls: See where IVR policies, helpdesk procedures, and callback rules hold up, or fail.
- Readiness, not roll‑ups: Move beyond vanity metrics to business outcomes (blocked resets, verified identities, clean handoffs) with training & testing backed by industry-leading threat intelligence.
How it all comes together
Doppel links live attacker infrastructure—domains, social accounts, ads, telco artifacts, and more—and our agentic AI turns those insights into hyper‑realistic, personalized simulations across channels. Doppel unifies the threats detected by its Brand & Executive Protection products into industry-leading threat intelligence, and turns that into Security Awareness Training content and attack Simulations that safely educate, prepare, and protect employees and businesses.
The outcome: fewer blind spots and measurable process resilience, not vanity click rates.
See it for yourself:Preview Doppel Simulation.
