Introducing Phishing Triage
Today, we’re announcing Phishing Triage: a new way to operationalize human detection at scale.
Phishing Triage turns employee-reported emails into fast, accurate, and automated decisions, and empowers security teams to defend against sophisticated attacks that bypass traditional filters. Backed by Doppel’s threat intelligence and agentic AI, it brings speed and precision to a part of the workflow that has historically been slow, manual, and inconsistent.
Today’s attacks are deliberate, targeted, and designed to blend into the normal flow of work. They look like invoices, vendor requests, and internal messages. They arrive in the same inbox as everything else, asking employees to make a decision in real time.
Most email security tools were built to filter threats before they reach the inbox. But modern phishing campaigns are designed to bypass those filters entirely, which means the moment that matters most is when an employee sees the message.
Your employees are already acting as your first line of defense. They’re the ones noticing what feels off, flagging suspicious emails, and escalating concerns.
But what happens next is where things break down. Reports pile up. Queues grow. Security teams are forced to manually review messages one by one, slowing response times and increasing the window of exposure for real threats.
The signal is there. It’s just not been used effectively. Phishing Triage changes this by turning those manual reports into an automated defense engine that operationalizes human detection at scale.
Turning employee signals into action
With Phishing Triage, the model is simple: Meet employees where they already are, capture the signals they’re already generating, and turn those signals into immediate action.
Employees flag suspicious content directly within Gmail or Outlook, without leaving their workflow. LLMs trained on billions of threat indicators from the most sophisticated attacks evaluate each submission and then take appropriate action:
- Malicious emails are automatically removed across all inboxes.
- Suspicious emails are flagged for immediate SOC review, with recommendations and detailed insights.
- Safe emails remain untouched with an instant "thank you" to the employee.
By correctly identifying phishing attempts or simulated attacks, your employees get tighter feedback loops, become more accurate reporters, improve their risk scores, and ultimately, you get a more resilient organization.
Built for human-led defense
This fundamentally changes the role of both employees and security teams.
Employees aren’t just passive recipients of training. They become active participants in defense, with clear feedback loops that reinforce vigilance and build a stronger security culture. Every report is acknowledged immediately, and every outcome helps employees understand what to look for next time. Over time, this increases engagement and turns reporting into a habit.
At the same time, security teams are no longer stuck in reactive triage workflows. Instead of sorting through noise, they can focus on real threats, supported by clear prioritization and automated remediation. Insights from reported emails feed directly into analytics, APIs, and downstream systems, giving teams visibility into what’s being targeted, who’s being targeted, and how attacks are evolving.
From email reporting to Human Risk Management
And because Phishing Triage is part of Doppel’s Human Risk Management (HRM) solution, those insights don’t stop at detection.
They directly inform simulation and training programs, ensuring employees are tested against the actual attacks targeting their organization, not generic templates. Reporting behavior feeds into risk scoring, giving teams a real-world measure of vigilance based on how employees respond to both real and simulated threats.
This is the core idea behind HRM: Your people are already part of your security system. The goal is to train them for what they’ll experience, and empower them to act on it.
Phishing Triage makes that possible.
It takes the reality of how modern attacks work (targeting your employees first) and turns it into an advantage. It shortens the time between detection and response. It increases accuracy without increasing workload. And it gives organizations a way to scale human-led defense without relying on manual processes.
Doppel Phishing Triage is available today. To learn more, contact our team today.
