Enterprise Customer Success Manager - West Coast
About Us
At Doppel, we empower our customers to move with speed and precision by pioneering solutions that make cybersecurity accessible, actionable, and intelligent. Our platform provides Social Engineering Defense—helping leading enterprises detect and dismantle impersonation scams, phishing funnels, and coordinated malicious networks across social, web, and app ecosystems.
As a rapidly growing SaaS company, we’re looking for an Enterprise Customer Success Manager (CSM) on the West Coast who is passionate about driving measurable impact for customers and shaping the future of digital trust and security.
About the Role
As an Enterprise CSM at Doppel, you’ll own and grow strategic relationships with our largest customers—ensuring they realize exceptional value from the Doppel Threat Graph and Social Engineering Defense platform. You will act as a trusted advisor and internal advocate for your customers, proactively identifying opportunities for expansion, mitigating risk, and driving renewals.
This role requires a strategic thinker who is equally comfortable diving into the details of customer operations, data, and product feedback. You’ll collaborate closely with Sales, Product, and Operations to deliver a seamless, high-impact customer experience.
Responsibilities
Customer Strategy & Advocacy
- Develop a deep understanding of each customer’s organization, objectives, and operational challenges.
- Serve as a strategic partner and trusted advisor to senior stakeholders across Trust & Safety, Fraud, Security, and Brand Protection.
Champion the customer’s voice internally to influence product roadmap and service delivery.
Onboarding & Enablement
- Design and execute tailored onboarding programs to drive adoption and early success.
- Train and empower customer teams to maximize value from Doppel’s platform and threat intelligence capabilities.
Engagement & Retention
- Build strong, multi-threaded relationships across customer organizations—from analysts to executives.
- Proactively monitor platform usage and health indicators to identify risk and ensure consistent engagement.
- Lead Quarterly Business Reviews (QBRs) highlighting ROI, outcomes, and partnership growth opportunities.
Growth & Expansion
- Partner with Sales to identify and pursue upsell, cross-sell, and renewal opportunities.
- Understand evolving customer needs and align Doppel’s solutions to their strategic priorities.
Collaboration & Feedback Loop
- Act as the customer’s advocate in shaping Doppel’s product and operational roadmap.
- Work cross-functionally with Product, Engineering, Marketing, and Threat Ops to deliver high-value outcomes.
Qualification
- Education: Bachelor’s degree required.
- Experience: 3–5+ years of experience in Customer Success, Account Management, or equivalent roles—ideally within Cybersecurity, SaaS, or Threat Intelligence.
- Technical Acumen: Understanding of LLMs, social engineering threats, and platform abuse detection is a plus (training provided).
- Leadership & Ownership: Proven ability to lead enterprise relationships with minimal oversight and deliver measurable results.
- Analytical Thinking: Strong data-driven approach to diagnosing risk, demonstrating ROI, and guiding customer strategy.
- Communication Skills: Excellent written and verbal communication, comfortable presenting to executive and technical audiences alike.
- Adaptability: Thrives in a fast-paced, high-growth startup environment with shifting priorities and high autonomy.
Why Join Doppel
- Be part of a mission-driven team combating one of the most complex challenges in cybersecurity—social engineering.
- Collaborate with industry-leading security and trust teams across top global platforms.
- Work with cutting-edge technology and intelligence at scale, connecting data across social, web, and crypto ecosystems.
- Growth opportunities in a fast-scaling, category-defining company.
This is a west coast based role.Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.
The base salary range for this role is $120,000-130,000, with an on-target earnings (OTE) range of $140,000-150,000, equity participation, and comprehensive benefits.
Exact compensation will be commensurate with experience and location.
We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.