Customer Success Manager, Scaled Accounts

About Doppel

Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, Doppel is a rapidly growing Series C company helping customers stay ahead of modern digital threats.

The Role

At Doppel, we believe every customer deserves a proactive, value-driven experience regardless of company size. As a Customer Success Manager, Scaled Accounts, you will own a portfolio of customers through a digital-first engagement model, leveraging automation, customer intelligence, and targeted interventions to accelerate onboarding, adoption, AI feature utilization, and long-term customer success.

What You Will Do

• Manage a portfolio of scaled customers using a digital-first engagement model.
• Drive onboarding and accelerate time-to-value.
• Monitor customer health, product adoption, and engagement to identify risks and opportunities.
• Execute targeted outreach based on lifecycle stage and customer health.
• Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
• Partner with the Digital Programs team to improve lifecycle campaigns.
• Support renewals by proactively addressing adoption gaps.
• Identify expansion opportunities and collaborate with Sales.
• Capture customer feedback and partner with Product to improve the customer experience.
• Maintain accurate customer data in Salesforce and Customer Success systems.

What We Are Looking For

• 2+ years in Customer Success, Account Management, or related SaaS role.
• Experience managing a portfolio of customers.
• Strong understanding of onboarding, adoption, renewals, and expansion.
• Comfortable using CRM, customer health, and product usage data.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with Salesforce and Customer Success platforms preferred.
• Cybersecurity or B2B SaaS experience is a plus.

Why Join Doppel

• Competitive compensation and meaningful equity.
• Flexible work environment.
• Comprehensive health benefits, PTO, and parental leave.
• Opportunity to help define the future of Customer Success at Doppel.

Success Measures

• Reduced time-to-value
• Improved onboarding completion
• Increased product and AI adoption
• Improved customer health
• Higher renewal rates
• Expansion opportunity creation
• Strong CSAT and customer engagement

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.

The base salary range for this role is $130,000-$150,000 with commissions, equity participation, and comprehensive benefits.
Exact compensation will be commensurate with experience and location.

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.